Privacy Policy

Introduction

At https://aurora-bilingual-therapy.denvermentalhealthcare.com (hereafter referred to as ‘Aurora Bilingual Therapy’, ‘we’, ‘us’, or ‘our’), we are dedicated to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://aurora-bilingual-therapy.denvermentalhealthcare.com.
All associated mobile and desktop applications.
Online services and resources offered through these platforms.
Any other products or services mentioned on our website that are under our direct management.

Please note that this policy does not extend to third-party websites, apps, or services you may access through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

Using Our Services: When you sign up and use our applications or services as an authorized user, we collect and process your data to provide these services.
Visiting Our Websites: If you browse our websites, we may collect certain information about your interaction, including web logs and IP addresses.
Communication: We may reach out to you via various channels like email, phone calls, or text messages (SMS) for marketing, newsletters, surveys, or support purposes.

Personal Data Collection

We gather diverse types of personal data to enhance your experience and personalize our services:

Account Information: This includes your username, registration details, and password (encrypted).
Payment Details: We securely process payment information for transactions on our platform, including cardholder data (masked) and billing addresses.
Financial Records: In some cases, we may collect financial information for billing or accounting purposes, ensuring compliance with relevant regulations.
Purchase History: Data related to your purchases, such as order details, items purchased, and quantities, is stored for record-keeping and analytics.
Mobile Device Identifiers: We may access unique identifiers from your mobile device, such as IP addresses, mobile phone numbers (for SMS services), or device tokens for push notifications.
Location Data: With your consent, we can collect location information to provide location-based services or personalize content based on your geographical preferences.
Feedback and Reviews: We encourage user feedback and may collect the information provided in surveys, comments, or reviews.
Social Media Information: If you choose to log in through social media accounts, we may access your public profile information from these platforms.
Product Interactions: Data about your interactions with our products, such as views, clicks, and purchases, helps us improve their functionality and user experience.

We collect this data through various means, including direct user input, automatic tracking technologies (like cookies), and third-party service providers who assist in our data processing operations.

Cookies and Similar Technologies

Aurora Bilingual Therapy uses cookies to enhance your online experience:

Strictly Necessary Cookies: These are essential for the basic functionality of our website, ensuring secure user sessions and enabling navigation.
Preference Cookies: We use these to remember settings you’ve chosen, like language preferences or layout options, to provide a personalized experience.
Analytics Cookies: Analytics tools help us understand how users interact with our website, providing insights for improvement and optimization.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data based on legal requirements and the purpose for which it was collected:

Legal Obligations: We may need to keep certain data for an extended period due to legal obligations or regulatory requirements.
Business Needs: Personal data is stored as long as necessary for providing our services, resolving disputes, and enhancing our products and services.
Data Anonymization: Once the retention period expires or when data is no longer needed, we anonymize or delete it to prevent direct identification.

Security Measures

We have implemented robust security measures to protect your personal data:

Encryption: We employ encryption for data at rest and in transit to ensure secure transmission and storage of sensitive information.
Secure Third-Party Processing: For certain functions, we engage trusted third-party service providers who adhere to strict security standards.
Access Controls: Our systems have access controls to limit employee access to personal data based on their roles and responsibilities.

Children’s Privacy

Aurora Bilingual Therapy does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have collected such data by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access and Rectification: You can request access to or corrections for inaccurate personal data we hold about you.
Erasure (Right to be Forgotten): In some regions, you have the right to request the deletion of your personal data under specific circumstances.
Restriction: You may opt to restrict the processing of your data for certain purposes.
Data Portability: We can provide you with a portable copy of your personal data in a commonly used and machine-readable format.
Objection and Non-Discrimination: You have the right to object to the processing of your data, and we will respect this objection unless we have compelling legitimate grounds to continue. We also guarantee no adverse impact on you for refusing certain data processing activities.
Filing Appeals/Complaints: If you believe your privacy rights have been violated, you can file a complaint with our privacy team or the relevant regulatory authority.
Withdrawal of Consent: You have the right to withdraw consent at any time for data processing activities that rely on it.

Changes to Policy

We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements:

Any modifications will be effective immediately upon posting on our website.
Revised policy versions will include an updated ‘Last Updated’ date at the top of the page.
We encourage users to periodically review this page for any updates.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions about data privacy:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our handling of personal data, and this Privacy Policy demonstrates our commitment to protecting it.